Legal
Returns Policy
We stand behind every machine we build. If something isn’t right, we want to make it right.
14-Day Return Window
Returns must be initiated within 14 days of receipt of your machine. The unit must be in its original condition and packaging. A 15% restocking fee applies to all returns. Shipping costs for returns are the responsibility of the customer, unless the return is due to a defect or error on our part.
How to Start a Return
- Contact us within 14 days of receiving your machine
- We’ll confirm eligibility and provide return authorization and shipping instructions
- Ship the unit back prepaid in its original packaging
- Once received and inspected, your refund will be processed minus the 15% restocking fee
- Refunds are issued to the original payment method
What We Can’t Accept
- Returns requested after 14 days of delivery
- Items not in original condition or packaging
- Machines damaged due to misuse, modification, or improper installation
- Returns without prior authorization from Prima
Having an issue with your machine?
Before returning, it’s worth reaching out — many issues can be resolved quickly. We’d rather help you get your machine working than process a return.