Our machine has started acting like it’s empty when there is still anywhere between 8-4 gallons in it. The pressure on the hose goes down and it starts rumbling like it does when the machine is empty. Has anyone else had this problem or know how to fix it? We tried customer service several times and haven’t gotten any answers.
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I purchased the Prima system for the salon. I received it two days ago. The entire tank is filled and I go through it with four or five dogs it’s supposed to do up to 20 dogs and these have been small dogs. Can anybody tell me why the system is draining the entire tank with just a few dogs is there something wrong with my system?
Yes!!! Our machine has been the same, usually when it goes down below 6 gallons. The aux tank is still working ok, just the main tank has this issue. We suspect there is an air lock but have not been able to figure out how to remove it. Numerous emails, Facebook messenger, videos to Prima have not yielded any help. Really hoping someone can help!!! So glad I’m not the only one.