Troubleshooting

Low water pressure or weak spray

• Check that the water supply valve is fully open
• Inspect the inlet filter/screen for debris and rinse clean
• Check hose connections for kinks or restrictions
• Confirm your water supply meets minimum pressure requirements (20 PSI)
• If using a Y-splitter, try running directly from the faucet

Machine won’t turn on / no power

• Confirm the power cord is fully seated at both the machine and the outlet
• Test the outlet with another device
• Check for a tripped GFCI outlet nearby and reset if needed
• Make sure the power switch is in the ON position

Soap not dispensing or wrong dilution

• Check that the soap container has product in it and the pickup tube reaches the bottom
• Verify the dilution dial is set correctly for your shampoo type
• Inspect the soap line for kinks or air bubbles — prime if needed
• Clean the soap injector tip if it appears clogged
• Use shampoo designed for bathing systems — thick pastes may not flow properly

Water leaking from machine or connections

• Hand-tighten all hose connections — do not over-tighten
• Inspect O-rings at connection points and replace if worn or cracked
• Check the wand connection for a secure fit
• If leaking from inside the machine, do not continue operating — submit a repair request

Unusual noise during operation

• A slight hum is normal — loud rattling or grinding is not
• Check that the machine is on a stable, level surface
• Inspect for any loose components or panels
• If the noise is internal and persistent, stop use and submit a repair request

Still stuck?

If none of these solved it, send your machine in and we’ll figure it out.